For personal service, a list of retailers in your area or additional product info, you may contact customer service Monday-Friday 10am-5pm EST via:
Thank you for ordering from zolo.com! We want you to be happy with your purchase. You can return new and unused items within 20 days of delivery for a refund of the item’s purchase price. Items should be returned in their original product packaging. If the return is a result of our error we will pay the return shipping cost. All products returned following these steps will be eligible for a refund in the form of a website credit or in the original method of payment. We will credit you for the total purchase price upon our receipt of the product. To obtain return authorization please email email@example.com for instructions.
Zolo makes every effort to ship out within a day of your order being placed. However, in very rare circumstances and during the holiday season, processing could take 3-5 business days. We work with several shippers to try and keep shipping costs at a minimum. In general, small orders and orders east of the Mississippi River will ship through the United States Postal Service, priority mail. Larger orders and orders to the west coast will ship UPS ground. Special handling instructions can be left in the "comments" text box at checkout. We will strive to fulfill these instructions whenever possible.
International packages ship USPS Priority International. International shipping does not include the local customs duties levied by the receiver's government, these fees will be the responsibility of the customer. If the shipment is refused by the receiver nation's customs for any reason, a refund for the items will be issued upon return of the package. Due to variances in individual nation's customs policies, international freight costs cannot be refunded. If you plan to ship to the EU please check www.edukaciniai.lt, the website of our EU distributor.
Our corporate office is located in historic Fredericksburg, Virginia at: 524 Wolfe Street, Fredericksburg, VA 22401 USA.
For sales, distribution, or other trade-related questions please contact Ray Woodruff at 540.372.7603 or email firstname.lastname@example.org.
For marketing, licensing, or private label inquiries please contact Deb Hirschfield at 847.242.9440 or email email@example.com.
For corporate graphics, design commissions, or more info about the designers please call our studio at 540.372.6440.